- Sharing people within an enter prise that is performed for the commercial benefit of the organitation/company.
- How a company shares information to promote it’s product or service to their potential consumers.
· Element of communication
- Sender/encoder => Pengirim
- Receiver/decoder => Penerima
- Channel/medium => Direct and Indirect (email,telephone,dll)
Guidelines for effective communication.
1. Clarity of purpose => a clearly stated purpose (Kejelasan maksud&tujuan)
2. Share activity => Bagi rata tugas
3. Common set of symbol => Istilah-istilah umum yang dimengerti khalayak
4. Focus on the need of receiver
5. Active listening => The act of mindfully hearing and attempting to comprehend the meaning of speech (menyimak dan memahami)
6. Controlling emotion => The influence we exert on our emotions,thoughts and behavior (Kontrol emosi)
7. Politeness => Showing good manners toward others (menyampaikan dengan sopan)
8. Clarity assumption => Asumsi harus jelas
9. Avoiding connotation => Menghindari kata konotasi
10. Socio –Psychological Aspect => Menyeimbangkan
11. Completeness => Disampaikan dengan kompleks
1. What did you mean by “Effective communication” ?
A two way information sharing process which involves one party sending a message that is easily understood by the receiving party and as verbal speech or other methods of relaying information that get a point across. An example of effective communication is when you talk in clear and simple terms.
2. How does the knowledge of the communication process help us in communicating effectively ?
The process : communication begins when a person (sender) sends a message to another – the receiver with a specific intention in a particular form.
Channels : The medium is another factor that can influence the receiver’s response.
Receiver action : The success of the process of the communication depends entirely on how the receiver acts or reacts to the message.
3. What is major mistake in communication ?
Not editing your work, Delivering bad news by Email, Avoiding difficult conversation, Not being assertive, Reacting, not responding , Not preparing thoroughly, Not keeping an open mind when meeting with new people, Assuming that your message has been understood, Accidently violating others privacy.
